Housing Regulator sets out its plans to review Charter performance indicators
The Scottish Housing Regulator has today set out its plans to carry out a comprehensive review of the Annual Return on Charter (ARC) during 2024/25.
To support this review, the Regulator has established advisory groups to work with it to consider the current ARC indicators and help it to develop appropriate and meaningful indicators on tenant and resident safety, including new indicators on damp and mould.
The advisory groups will include relevant experts and people from the social housing sector and the first meeting of these groups will take place at the start of May 2024.
The Regulator will use the feedback it received about the ARC indicators during its recent framework review. It also hopes to include the development of appropriate indicators for the Social Housing Net Zero Standard following the conclusion of the Scottish Government’s consultation on the proposed Standard.
The Regulator will consult formally on the revised ARC indicators later this year. The new ARC will take place for collection year 2025/26, and landlords will make the first return under the new indicators in May 2026. The existing ARC will continue until then.
Helen Shaw, Director of Regulation said:
“The ARC allows landlords to report on how well they are delivering services to their tenants. The membership of the advisory groups is drawn from across the sector, including relevant experts. We look forward to working with the advisory groups as we review the current indicators. We will also ensure that we involve tenants and other service users as we develop the proposed new indicators to ensure the information we collect reflects what is important to them.”
